How to get a refund

If you need a refund for your onX Fish Membership, the process depends on how your Membership is billed. Billing is handled by onXmaps.com, Apple, or Google, and the fastest way to get your refund is to go directly to the right source. This article walks you through finding your billing source and getting your refund quickly.

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Find out how you're billed

From the onX website: Log in at onXmaps.com/account, select the onX Fish tab, and look for the payment method listed under your Membership. It'll show either onXmaps.com, Apple, or Google.

Tip: Once you know your billing source, jump to the relevant section below—you won't need to read the others. Refunds and proration aren't available for Redemption codes.

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Billed through onXmaps.com

Memberships purchased through onXmaps.com directly are eligible for a 100% refund within 30 days of the original purchase date.

If your Membership is billed through onXmaps.com, contact our support team at [e-mail]. Include the email address on your onX account to expedite the process—we typically respond within 24 business hours.

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Billed through Apple (iPhones and iPads)

If your Membership is billed through Apple, your refund needs to go through Apple directly—onX isn't able to process refunds for App Store purchases. Apple handles all billing and refund decisions for purchases made through the App Store.

Heads up: Apple's refund decisions are made at their discretion. Refunds are more likely to be approved for recent purchases, so it's worth submitting your request as soon as possible.

Learn how to request a refund from Apple.

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Billed through Google (Android devices)

If your Membership is billed through Google, your refund needs to go through Google directly—onX isn't able to process refunds for Google Play Store purchases. Google handles all billing and refund decisions for purchases made through the Play Store.

Heads up: Google's refund decisions are made at their discretion. Refunds are more likely to be approved for recent purchases, so it's worth submitting your request as soon as possible.

Learn how to request a refund from Google.